Conference America

  

THE PEOPLE

At Conference America, we measure our success not solely by our advanced technological services, but also by the quality of our customers’ experiences. We take it a step further from putting our best foot forward, to bringing forth our best smiles. From our sales offices in Dallas, to our New Jersey facility and headquarters in Alabama, you will always receive the forthright hospitality and professional performance that you deserve from any business.

THE COMPANY

Since 1992, Conference America has enhanced business operations throughout the nation by providing exceptional conferencing services and turnkey solutions for our customers. Our services are strictly catered to your conferencing needs, which means that all our efforts and labor over the years have been meticulously geared towards mastering our craft. We don’t try to be all things to all people. We simply try to be personal in the way we do things. With Conference America, you will get your own personal account team so that you will always know who we are, and we will always know you – our customer.

THE DIFFERENCE

Facilities Based.
Conference America is not just another fly by night conferencing company using someone else’s facilities. We are a facilities-based provider, with a fully redundant network at all levels. This ensures quality control by allowing us to control the results for our customers.

We utilize SONET (Synchronous Optical NETwork) ring connections throughout our network with multiple physical entrances. As a further redundancy, we have our own -48 Volt DC power plants. These plants produce a clean flow of power that is absolutely necessary for high-quality telecommunications, while providing protection from power surges and backup power during commercial power outages. As a final security measure, Conference America’s entire power structure is backed up by two on-site diesel generators capable of powering all of Conference America’s operations.

Through the use of SONET technology and the highest standards in equipment redundancy, Conference America assures you that your call with us will be the right call…every time.

Industry Leading Quality.
While everyone talks about quality, Conference America delivers it. Our quality index for our customers exceeds 99.97%--the highest in the industry. But you don’t have to take our word for it. As a customer, you have access to your organization’s quality index any time. Just log in to your account and see for yourself.

THE PHILOSOPHY

Customer Commitment.
Our top 100 customers have been with us for an average of 6.4 years. Here are just a few reasons why they stay:

“It’s Your Call” is our pledge to you, our customer. We are committed to providing the exact services requested, and in a manner that is consistent with sound business practices and ethical behavior. We continuously work to maximize the value we deliver, providing premium quality services the first time, every time. At Conference America, we assume full responsibility in managing a successful meeting for our customers. By committing to these responsibilities, both our customers and Conference America succeed together in our business operations.

Performance Commitment – You be the Judge

We will always strive to provide the conference calling services requested by our customers. However, if we fail to meet your satisfaction because of performance failure of our equipment or personnel, we will as a sole remedy, provide partial or full credit for charges due from the call. All problems must be reported within 24 hours of occurrence.

Availability Commitment – Only at Conference America

We will always strive to provide conference calling services at the times requested by our customer. Provided that Conference America is given timely notice (in accordance with the scheduling intervals set forth below), Conference America promises to provide customer conference calls within fifteen (15) minutes of the time requested or the call is free. The aforementioned commitment applies to calls with less than 30 participants. Scheduling intervals during business days (8:00 am – 5:00 pm Central Time Zone) is thirty (30) minutes and one (1) hour for holidays, nights and weekends.