FREQUENTLY ASKED QUESTIONS
What is WebEcho?
WebEcho delivers visual presentations over the web in combination with a standard conference call to make your meetings more productive and effective. You get chat features, white boards, annotation tools & desktop application sharing capabilities. WebEcho provides a true real-time collaboration solution.
How can I get a WebEcho Account?If you are a new or existing customer, adding WebEcho to your account is quick, easy, and painless. Just call 1-800-925-8000, or email enhancedservices@yourcall.com. One call does it all.
How do I know WebEcho is secure?WebEcho is 128-bit SSL encrypted for your security. While on the login page, or during the meeting, you will see a padlock on the bottom of you web browser. This padlock signifies that the conference is encrypted and secure. Double clicking the padlock will display the SSL Certificate Identification.
How do I start my meeting?To start a WebEcho meetings go to www.yourcall.com/myservices/. Enter your
username/email address and leader passcode. Once logged in, select "WebEcho
Control" and the account you would like to use.
To access direct meeting links, refer to your original account information
email. In this email you can start meeting and inviting participants. If you
need a copy of the email resent, please contact us at 1-800-925-8000, or email
enhancedservices@yourcall.com.
Participants can log in by going to https://webecho.yourcall.com/webecho/webecho_join.html,
and entering the corresponding meeting number and participant passcode.
Hosts can also send invites while in a WebEcho meeting.
Go to the "Conference Menu", located in the Workspace Window, and select "Invite". This option will allow you to send a custom message using your default email application. If you have any difficulty with this, please contact us at 1-800-925-8000, or email enhancedservices@yourcall.com.
Account holders may also use the Invitation Application for sending out conference call and WebEcho Invites. To access the invitation application, refer to your original account information email. If you need a copy of the email resent, please contact us at 1-800-925-8000, or email enhancedservices@yourcall.com.
Can I have more than one host at a time?WebEcho supports multiple hosts and provides others with the ability to help
present during your meetings. To give host control, follow the steps below:
From the "Participants" box on the bottom of the "Discussion Area", right click the user to whom you wish to grant control. When the menu appears, select "Promote". The circle next to the name will change to an arrow, signifying that there is a co-host.
How do I schedule a WebEcho meeting?With WebEcho you are not required to schedule meetings in advance. If you
would like an operator to monitor your call or have special needs, just let
us know. You can always contact us at 1-800-925-8000, or email at enhancedservices@yourcall.com.
If you need to send an invitation see, How do I send invitations?
Presenters can invite participants in two ways. To send a detailed email,
account holders can send invites from the Conference America Invitation Application.
This application allows you to have email integration and calendar options.
The invite will include your conference call and WebEcho information. To access
the Invitation Application, refer to the original email received when your
WebEcho account was created. If you have difficulty locating this, call 1-800-925-8000
or email enhancedservices@yourcall.com.
A second way to invite is through WebEcho itself. Only presenters can invite
new attendees to join the conference. To do this, click on the Invite item
on the Conference menu. This will create a draft email with a link to the conference
login page. You may add your own message to this email before sending it.
Slides are pictures that can be displayed in a predetermined order, just like
in a presentation using a slide projector or transparencies. In WebEcho, slides
can be snapshots of the Workspace Window, pictures, or even an entire PowerPoint
presentation uploaded from a presenter's machine.
You can navigate between slides in three ways:
Use the Forward and Back buttons in the top right-hand corner of the screen.
Use the Page Down and Page Up buttons for Forward and Back, respectively.
Select the Slide Thumbnails item in the View menu to see thumbnail images of
all slides. Then click on the slide you want to view, or use the number keys
on your keyboard to select slides 1-9.
Select the Slide Thumbnails item in the View menu. To move a slide, click on the slide you wish to move and drag up or down as desired. An orange bar indicates the new location at which the slide will be inserted.
Deleting slidesTo delete a single slide, navigate to the selected slide as detailed above,
and select the Delete item in the Slide menu. A warning popup will appear asking
you to confirm that you wish to delete the current slide. If you confirm this
action, all of the contents of the current slide will be removed, including
the uploaded image in it if one is present.
To delete all slides, select Delete All from the Slide menu. Again, you will
be prompted to confirm this action.
Presenters can save slides and the conference discussion messages to their own computer.
Saving slidesYou have the option to save slides individually, as well as the option to
save all of the slides in the presentation at once.
To save a single slide (with all annotations), navigate to the selected slide
as detailed above, and select the Save Slide item in the Conference menu. A
prompt will appear asking you to decide where you wish to save the current
slide. When you confirm this action, the current slide will be saved as a JPEG
file in the location you choose.
To save all slides, select Save All Slides from the Conference menu. A box
will appear asking you to decide the location and new folder on your machine
in which you wish to save the slides. The default folder name is a combination
of the meeting ID number and the date of the conference. If you confirm this
action, all of the current slides will be saved as JPEG files in the folder
and location you choose.
Note, you are specifying a folder (not a file) and the folder must not already
exist. However, the folder in which you are placing this new folder must exist.
In both cases, a status bar will be displayed that shows you the progress of
the save. If you are saving all slides, there will be a Cancel button. If you
press the Cancel button, the currently-saving slide will finish saving and
then the save will stop.
You can save a text file of the messages contained in your Discussion Window.
To save the messages, select the Save Discussion item in the Conference menu.
A prompt will appear asking you to decide where on your machine you wish to
save the file. When you confirm this action, the text file will be saved in
the location you choose.
The saved text file can be opened in Notepad, WordPad, Internet Explorer or
Microsoft Word. When viewing the file using Microsoft Word, you need to specify
that the file is an encoded text file, which uses UTF-8 encoding. (See the
User Guide or Microsoft Word help for details on how to do this.)
To share applications from your desktop so that other participants in the
conference can see them, select the Share menu in the workspace window. (This
will only appear on Windows systems, not on Mac systems).
Next choose one of the following options:
Share the whole desktop.
Select from a list of running applications on your desktop.
(If the share icon is present in the system tray at the bottom right of your
Windows screen, you can also share applications by clicking on this)
When you have shared one or more applications, you can do the following (again
via the Share menu):
Unshare a particular application (by selecting it from a list) so that other
participants can no longer see it.
Unshare all shared applications.
Use High Color Sharing.
By default, the Use High Color Sharing option is not selected. This means that sharing an application uses less bandwidth and system resources, and is recommended for slow network connections. Selecting the Use High Color Sharing option sends screen data from your shared applications at higher quality. This mode is slower, uses more network bandwidth, and is therefore only recommended for participants with high-speed connections.
Remote controlIf you have shared one or more applications and there is at least one other
presenter in the conference, then a drop down box appears under the application
tab.
By selecting another presenter from this drop down box, control of your shared
applications is passed on to this person. They may then use the application
as if it were running on their own machine. Control of applications cannot
be passed to attendees.
While another presenter is in control, you can regain control at any time by
clicking a mouse button anywhere on the screen or by pressing a key on your
keyboard. Only one presenter can control applications at any one time, and
so by regaining control, the presenter who was in control of your applications
loses control. When you are in control of your shared applications, the drop
down box will display: "<click to select>".
You can put the Workspace window into Full Screen mode by selecting Full Screen
from the View menu. This will hide the Discussion Window, Menu bar, Annotation
Toolbar and Mode Selection Tabs.
In full screen mode, there is a small toolbar at the top-left of the screen.
This toolbar allows you to navigate this view and annotate the desktop.
The arrow button allows you to switch the Full Screen toolbar to the other side
of the screen if it obscures your view.
To return to the usual Workspace window size, click on the restore button.
To view the Whiteboard, click on the W button.
To view shared Applications, click on the A button.
To view the Slide Show, click on the S button.
To toggle the current annotation tool between the pen tool and the select tool,
click on the annotate button.
If you are a presenter and are viewing a shared application, the space between
the mode selection buttons (W, S and A buttons) and the restore icon will show
who is in control of the application. If you are viewing the Slide Show, you
can navigate through the set of slides by clicking on the left and right arrows.
Full Screen mode combines well with the "Fit Slides to Window" feature
- see below.
When you upload slides, you may find that they either do not fit into the
Workspace Window, or that you would like them to be larger. To change the size
of your slides to fit the window, select Fit Slides to Window from the Slide
menu. This will resize your slides if they are larger or significantly smaller
than the Workspace Window.
When this option has been selected, it appears in the Slide menu with a tick
next to it. To turn this function off, select it again from the menu.
The pane at the left of the screen, above the participants list, contains
a record of Chat messages that have been sent during the conference.
Messages prefixed by WebEcho are automatically sent (e.g. to record the conference
start time).
Other messages are those that have been sent by participants in the conference,
and are prefixed by the name of the sender.
To send a Chat message, select the message recipient(s) from the "To" box at the bottom of this pane. You can send the message to all participants or to a specific participant. Type your message in the "Say" box at the bottom of the pane and press Enter.
How do I save the chat in the Discussion Window? (Presenter only)You can save a text file of the messages contained in your Discussion Window.
To save the messages select the Save Discussion item in the Conference menu.
A prompt will appear asking you where you wish to save the file. When you confirm
this action, the text file will be saved in the location you choose.
The saved text file can be opened in Notepad, WordPad, Internet Explorer or
Microsoft Word. When viewing the file using Microsoft Word, you need to specify
that the file is an encoded text file, which uses UTF-8 encoding. (See the
User Guide or Microsoft Word help for details on how to do this.)
Recording your meeting is just an email away. Send an email to enhancedservices@yourcall.com, with your User ID and contact information, and we’ll take it from there.
Am I limited on the number of participants that can join my meeting?WebEcho can accommodate anywhere between few to several hundred participants. For assistance with large meetings and best practice tips, call 1-800-925-8000 or email enhancedservices@yourcall.com.
What are the minimum requirements to run WebEcho?Operating Systems Supported By WebEcho:
Windows 98 / ME / NT / 2000 / XP
Other compatible Operating Systems:
• SPARC Solaris
• Netscape 4.7
• IRIX and HP-UX
• Netscape 4.7
• Red Hat Linux 7.3
• Netscape 4.7
• Mac OSX
• Internet Explorer 5.1
• Netscape 6.2.3
Intel x86 (Pentium 400MHZ +) or compatible processor
256 MB RAM
JavaScript and cookies enabled in the browser
Java 1.4 Plug-in (www.java.com)
56K or faster Internet connection (DSL+ Recommended)